There is no great way to get ahold of anyone from this company. Early march I emailed back that I wanted to cancel after they tried charging the cc on file. My credit card on file was compromised and I did not update it with HOUZZ, as I never used their pro service and wanted to cancel. March 2022, I started a Subscription for a HOUZZ Pro account, with a term of 12 months. If I do not receive this I will be contacting an attorney. I expect a termination of my contract and a full refund of the money I spent. I was not spoken with transparency or honesty. This is completely NOT true under any circumstances. Nothing I do when I search on ****** using the term Houzz custom cabinetry, NOTHING I do when I am on the HOUZZ website, only shows me and ********************. So that would, I think if we could get you set up with that, that would be great." Then she goes on.THIS IS COMPLETELY NOT TRUE. What it's going to do, is you would be ONE of 2 in that market, so, even just showing up as another cabinet pro, you are going to show up."AND HERE IS THE MAIN POINT AND PROBLEM, SHE SAYS THE FOLLOWING:"When someone in your market looks for a cabinetry professional, someone to do their custom cabinetry, or have their custom cabinetry, something to that effect, YOU ARE GOING TO COME UP ONE OF TWO IN THE ONLINE DIRECTORY. Let's take a look at what they got going on. A few moments later she says, "There is ONE other cabinetry company out there, ********************, you know them? So that's the guy doing the cabinetry, we have them listed as a cabinet company. Please notice the transcript in part, since this was a long conversation.And here I quote the conversation with her, "I can still do cabinetry for like we said, for *****, because there is ONLY ONE PRO DOING THAT."I then ask her what it looks like for the other companies as far as leads. I reached out to Houzz and they provided a recording of the conversation which I am in possession of. She made it clear that there was only one company listed under cabinets and cabinetry. This includes cabinet refacing, kitchen remodelers, custom cabinetry. I guess it's time to buy a Dyson.I signed a contract with Houzz as a pro to begin May 1, 2023.When I spoke with *************************, the Houzz Representative, she made it clear that I would not have many competitors in my industry. WHAT? He assured me it would be approved and the return label will be sent within the next day. I call them back and another very nice person tells me it is in queue for management approval. I wait an hour, still no return label - keep in mind I have to repurchase the vacuum I want and there is a sale that is about to expire in a few days. They "process the return" and say they are emailing me a return label. I guess I should be happy with the simple fact that they decided I was not a crook. Never apologized for sending me the wrong, cheaper vacuum which causes me inconvenience. After a few hold periods for this person to speak to "his mentor", they decided it would be OK to return my vacuum since it was apparently Miele's mistake (note sarcasm). Called the customer service number and the person was very nice but obviously powerless. Received a C1 (not Cat&Dog and about $450 cheaper).
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